商务英语写作范文17

时间：2007-04-04 01:21:53

（单词翻译:单击）

Dear

　　We are sorry to hear that you have been experiencing problems with your new [name of product].

　　While we do ask that our customers contact their dealer¹ in the event of a problem， we recognize that， in your case， it his would be impossible. Therefore， if you will carefully package the unit in its original carton and send it to us，our "doctors" will put it through a thorough examination to determine the source of the problem.

　　If the problem turns out to be a minor² adjustment， we shall make the repair and be sure to return the [product] to you within thirty days. If our determination is that the unit is defective³， we will send you an immediate⁴ replacement⁵.

　　Again， I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product].

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1 dealer
n.商人，贩子
参考例句：
The dealer spent hours bargaining for the painting.那个商人为购买那幅画花了几个小时讨价还价。 The dealer reduced the price for cash down.这家商店对付现金的人减价优惠。

2 minor
adj.较小(少)的，较次要的；n.辅修学科；vi.辅修
参考例句：
The young actor was given a minor part in the new play.年轻的男演员在这出新戏里被分派担任一个小角色。 I gave him a minor share of my wealth.我把小部分财产给了他。

3 defective
adj.有毛病的，有问题的，有瑕疵的
参考例句：
The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。 If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷，顾客有权索赔。

4 immediate
adj.立即的；直接的，最接近的；紧靠的
参考例句：
His immediate neighbours felt it their duty to call.他的近邻认为他们有责任去拜访。 We declared ourselves for the immediate convocation of the meeting.我们主张立即召开这个会议。

5 replacement
n.取代，替换，交换；替代品，代用品
参考例句：
We are hard put to find a replacement for our assistant.我们很难找到一个人来代替我们的助手。 They put all the students through the replacement examination.他们让所有的学生参加分班考试。